United unveils United Polaris business class experience

United unveils United Polaris business class experience

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How United operates the longest U.S.-based flight in the world

How United operates the longest U.S.-based flight in the world

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United pilot surprises teen he inspired

United pilot surprises teen he inspired

United pilot surprises teen he inspired

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7 steps United is taking to shorten your TSA wait

7 steps United is taking to shorten your TSA wait

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A message from President and CEO Oscar Munoz to United customers

United President and CEO Oscar Munoz sent the following letter to our MileagePlus members today: Dear MileagePlus member, Since the year began, a lot of exciting things have happened, and I wanted to reach out to you and thank you for your continued business and… Read More

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Minimizing delayed, damaged bags

Minimizing delayed, damaged bags

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Listening and acting on employee feedback

Listening and acting on employee feedback

United’s senior leadership visited 50 of our largest stations to discuss our strategic objective of earning employee trust. We received more than 1,700 questions, comments and concerns, and recently sent local leaders answers and status updates on all of those items to share with their… Read More

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Helping you get off the plane, faster

Sometimes, in order to keep the aircraft balanced, we have to offload cargo from the back of the plane before customers can get off in the front. That will no longer be an issue for customers on Boeing 737s across our network, as we’re deploying… Read More

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On-the-spot bag tags

Our customer service representatives will be able to print bag tags from their mobile devices during boarding, making the boarding process faster and more efficient for everyone. The devices are rolling out to agents in San Francisco in May 2016 and all domestic hubs by… Read More

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Getting you from A to B

As of May 2016, we have achieved 12 days with zero flights canceled – the same number we previously achieved from 2010 through 2015. We’re focused on getting our customers to their destinations reliably.

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