Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a crypto casino we cover? This page explains what we can help with, what we can't, and the best way to reach the right people for each situation.
What we can help with
Crypto Casinos is an independent research and comparison site. We review crypto casinos available to US players — looking at supported coins, bonus terms, payout speed, licensing, and how each site handles verification — and publish what we find. If your message relates to any of the following, we want to hear from you:
- Something in a review that looks outdated or incorrect — a bonus term that's changed, a coin that's no longer supported, a licence detail we should recheck
- A question about how we score or rank sites like Non Gamstop Casinos UK 2026 or the operators listed on this site
- Feedback on our Responsible Gambling resources or a suggestion for something we should cover more clearly
- General questions about how crypto casino reviews work, or how we approach affiliate relationships
What we can't help with
This is an important distinction, because it's the single most common mix-up we see. We do not operate any casino, hold player funds, process deposits or withdrawals, or run customer support for the sites we review. If you have an account issue — a stuck withdrawal, a bonus dispute, a verification hold, or a closed account — that has to go through the casino itself, using the support channel listed on their own website. We have no ability to access accounts, release funds, or intervene in a dispute between a player and an operator.
Likewise, we can't provide financial, legal or tax advice. If you have questions about how gambling winnings or crypto gains are taxed in your situation, that's a conversation for a qualified tax professional, not a review site.
Before you write in about a specific casino
A lot of the messages we get are about payout delays, KYC requests, or bonus terms that felt unclear. Before reaching out to us, it's worth checking a few things directly with the operator, since they're the only ones who can actually resolve it:
- Check the casino's own help centre or live chat for withdrawal timelines and any pending verification requests — offshore sites can still ask for ID checks on larger cashouts even where "no KYC" is advertised for smaller ones
- Re-read the wagering or playthrough terms attached to any bonus you claimed; these govern whether a withdrawal is currently eligible
- Confirm which network and wallet address you used for a crypto withdrawal — on-chain transactions can't be reversed or redirected once sent, so an address typo is on the sender, not the casino
If you've done that and still think a site is acting in bad faith, let us know — that kind of report genuinely feeds into how we reassess a listing over time.
A note on what this site is and isn't
We don't accept deposits, we're not licensed as a gambling operator, and nothing on this site should be read as legal confirmation that any offshore crypto casino is authorized to operate in your state. Every casino we list is licensed offshore — typically in jurisdictions like Curaçao or Anjouan — rather than by any US regulator, and playing at one sits in a legal grey area for US residents. It's on each player to check their own state's laws before signing up anywhere. Nothing we publish should be treated as encouragement to gamble, and we don't guarantee outcomes, winnings, or the availability of any site in any particular state.
If gambling stops being fun, or you're worried about your own play or someone else's, the National Problem Gambling Helpline is available at 1-800-GAMBLER. Offshore casinos often don't offer the same self-exclusion tools or player protections that state-regulated sites do, so it's worth building your own limits in rather than relying on the operator to do it for you. All sites reviewed here are intended for players of legal gambling age in their jurisdiction — 18+ or 21+ depending on the operator and state — and this site is not intended for anyone under that age.
How we handle commercial relationships
We may earn a commission if you sign up with a casino through a link on this site. That relationship never decides where an operator ranks — our ratings are built from the same criteria for every site we cover, and paying us doesn't move anyone up the list. If you ever think a review reads more like an advert than an assessment, tell us — that's exactly the kind of feedback that helps us keep the site honest.
Getting a response
We read every message that comes in, though we can't promise a reply on every one, particularly account-specific requests that really belong with the casino in question. General corrections, factual queries, and feedback on our methodology get priority, since those directly improve what other readers see. For anything about our broader editorial approach, our About Us page covers how we research and score the sites listed here, and our Terms and Conditions page covers the legal basis on which the site operates.