CEO Hart and United Employees

We need you to help United soar

Unitedairtime.com is an ongoing conversation with our customers and employees. Submit your questions and ideas to set us on a course to be the world’s best airline. Check in regularly for updates on our innovations and improvements. We’re on our way, together.

Latest story

Best-ever summer performance

Despite higher load factors and worse-than-usual weather, we achieved our best summer ever in terms of on-time departures and arrivals, capping off a company best start to a year (January 1 – August 31). These improvements can be attributed to the hard work of our employees, process changes and investments we’ve made across the company, and schedule changes that facilitated better performance. From June 1 through August 31, we boasted a company record for on-time arrival rates. We also demonstrated company best holiday performance over the Fourth of July weekend. These improvements...

Read more

Please use the form below to either ask us a question or submit an idea. If you’d like a response to your submission, please provide your email address within the text box. When you are done, please make sure you hit the submit button at the bottom. For customer service or other inquiries about your travel, please contact Customer Care at united.com/feedback.

This field is required.

Thank you for your submission We promise to review and consider it.

Check back often for responses to the most frequently submitted questions and ideas.