Agreement Between User and

This website is owned and operated by United Airlines, Inc. (“United”) and is offered to the User conditioned on acceptance by the User (“User” or “you”) without modification of the terms, conditions, and notices contained herein. By accessing and using this website, the User agrees to be bound to all such terms, conditions, and notices, including United’s Privacy Policy, collectively(the “Agreement”). United reserves the right to change and update these Terms at any time in our sole discretion, and provide notice of such changes and updates on the website. By continuing to use this website User signifies affirmative consent and agreement to all terms and conditions contained herein.

User Eligibility

This website is hosted and operated by United Airlines, Inc. (“United”) from the United States. Use of the website is void where prohibited by law. By using the website, Users represent and warrant that they are over the age of 13.

User represents and warrants that he or she possesses the legal right and ability to enter into this Agreement and to use this website in accordance with all terms and conditions herein. User agrees to be financially responsible for all use of this website. User agrees not to assign, transfer or sublicense User rights pursuant to this Agreement. User shall be completely responsible for any and all charges, fees, duties, taxes and assessments arising out of the use of this website.

This website is for the User’s personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without the prior written permission of United, and/or its affiliate’s. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this website or the content contained therein or for any other unauthorized purpose. User agrees not to use any device, software or routine to interfere with or attempt to interfere with the proper working of this website or any activities conducted on this site. User agrees not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure. United, and/or its affiliates reserve the right to investigate any illegal and/or unauthorized use of this website, including, but not limited to, unauthorized framing of or links to this website or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

Copyright and trademark notices

All content of this website is: Copyright© 2015 United Airlines, Inc. and/or its affiliates, 233 S. Wacker Drive, Chicago, Illinois 60606. All rights reserved.

All copyrights, trademarks, trade names, logos, and service marks (the “Marks”) displayed on this website are the property of United or the property of other third parties. User is not permitted to use these Marks without United ’s prior written consent or the consent of such third parties that may own the Marks.

Forward-looking statements

This website may contain forward-looking statements concerning United. These forward-looking statements only speak as of the date indicated or, if no such date is indicated, as of the date such statements are posted to this website. Actual results could differ materially from those described in any forward-looking statements. Please read United’s Securities and Exchange Commission filings, including its annual, periodic and current reports, as amended, for additional information about the risks, uncertainties and other factors that could cause actual results to differ materially from those in the forward-looking statements. United expressly disclaims any obligation to update, amend, supplement or otherwise revise any forward-looking statements contained in this website to reflect events or circumstances that may arise after the date indicated, except as otherwise required by applicable law.

Liability disclaimer

United and or its affiliates are not responsible for any information, software, products, and services published on this website that may include inaccuracies or typographical errors. Changes are periodically added to the information herein. United and/or its affiliates may make improvements and/or changes in this website at any time without prior notice. United and/or its affiliates make no representations about the suitability of the information, software, products, and services contained on this website for any purpose. All such information, software, products, and services are provided “as is” without warranty of any kind. United and/or its affiliates hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall United and/or its affiliates be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if United and/or any of its affiliates has been advised of the possibility of damages. Because some States/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Links to third parties’ websites

This website may contain links and pointers to Internet sites maintained by third parties. United does not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for the convenience of Users, and do not constitute any endorsement by United and/or its affiliates. User assumes sole responsibility for use of third party links and pointers.

Software available on this website

Please note that all software, including without limitation all HTML code and Active X controls contained in this website, is owned by United and/or its affiliates and is protected by intellectual property and other laws, including without limitation copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Use of information

See the United Airlines Privacy Policy

Any communications you send to this website or otherwise to United by electronic mail are on a non-confidential basis, and United is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. United shall be free to use the content of such electronic mail or communications, including the development, manufacturing and/or marketing of goods and services. To the extent your communication contains the submission of an idea to United, you agree that: (1) your submissions and their contents will automatically become the property of United, without any compensation to you; and (2) United may use or redistribute the submissions and their contents for any purpose and in any way.

Data submitted on this website may will be used consistent with the terms of United’s Privacy Policy.


As a condition of use of this website, the User agrees to indemnify United and its affiliates from and against any and all liabilities, expenses (including attorney’s fees) and damages arising out of claims resulting from User’s use of this website, including without limitation any claims alleging facts that if true would constitute a breach by User of this Agreement.

Use of bulletin boards, chat rooms, surveys and other communications forums

To the extent that this website contains bulletin boards, conferences, chat rooms, surveys or other communication facilities (“Forums”), the User agrees to use such Forums only to send and receive messages and material that are proper and related to the particular Forum. By way of example, and not as a limitation, the User agrees when using a Forum, the User shall not:

  • - Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
  • - Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
  • - Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless the User owns or controls the rights thereto or has received all necessary consents
  • - Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer
  • - Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  • - Falsify the origin or source of software or other material contained in a file that is uploaded
  • - Advertise or offer to sell any goods or services; engage in surveys, contests, chain letters; or for any commercial purpose
  • - Download any file that the User knows, or reasonably should know, cannot be legally distributed via this website

User agrees to use this website only as permitted by this Agreement, any additional policies or procedures published in this website from time to time by, and applicable law. and/or its affiliates reserve the right, for any reason, to remove without notice any contents of this website received from Users, including without limitation bulletin board postings. and/or its affiliates reserve the right to deny in its sole discretion any User access to this website or any portion thereof without notice. and/or its affiliates reserve the right to edit any notices or postings for clarity and length. The User acknowledges that any Forums hosted by this website are public and not private communications. Further, the User acknowledges that chats, postings, conferences and other communications by other Users are not endorsed by and/or it affiliates, and such communications shall not be considered reviewed, screened, or approved by and/or its affiliates.

Service contact

If you wish to contact us regarding this website, please use the information listed below. Please include your name, physical address and email address in all correspondence.

Email: [email protected]
233 S. Wacker Drive
Chicago, IL 60606

Governing law

These Terms are governed by and shall be construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. The parties agree that exclusive venue with regard to any claim related to the use of this site shall be in courts of competent jurisdiction sitting in Chicago, Illinois.