Your ideas
Here’s a look at some of the suggestions we’re hearing from customers and employees. We’ll be regularly adding new ideas and responding through this site, so check in frequently to catch up on the conversation.
Can you provide a “chat live” feature on united.com that would allow us to instant message with your contact center agents? This would allow less immediate issues to be addressed and keep the phone lines open for more urgent needs.
Contact Center agents should have the ability to call customers back if a call is dropped.
Provide complimentary lounge access to the top tier of 1K members.
Provide the same streaming entertainment that’s aboard some aircraft in the United Clubs.
Please consider adding Boeing 787 Dreamliners on the international routes out of your Newark/New York hub
A simple but effective way to help improve service would be to serve hot towels to all passengers upon boarding.
How about offering a gluten-free snack for the people who have celiac disease or have or gluten allergies?
Let’s refer to our customers as “guests” instead of “passengers.”
Any chance you can start to offer one free drink and a free meal for all customers seated in Economy Plus?
Showcase some of the employees that keep your airline running to the public.